Delivery Terms & Conditions
Free standard delivery is only available on online orders of £50 or more spent in a single transaction and applies to UK deliveries only. This option must is automatically selected at the checkout.
If items from an order eligible for free delivery are returned resulting in the value of the goods kept falling below the free delivery threshold of £50 the value of the returned goods will be refunded minus the cost of standard postage and packaging.
Lincs Aquatics reserve the right to discontinue a free delivery promotion at any time without prior notice and/or to change the amount required for eligibility.
Please also note that the free delivery threshold is determined by the final basket value after any promotional code has been deducted.
If you have not qualified for free delivery you will be required to cover the shipping cost, these are either £4.99 or £7.99 depending on postcodes.
All in-stock orders placed before 12 midday will aim to be shipped the same working day (Monday - Friday) sent out on a signed for delivery.
Sometimes, you might have ordered something that we do not currently have in stock. If this is the case we will try and make contact with you in some way to keep you updated. In most cases we will try and hold off sending the package out to you till we have the whole order in stock, but if you do request the order to be split then please make this clear when our team makes contact with you.
Once your order has been shipped, you will be notified via email or if you signed up for it Facebook Messenger. Following on from this you will receive a further email providing you with your tracking details.
Pallet delivery covers all big and bulky items, for example, fish tanks. If you are unsure if your item will be on a pallet email us or call us for clarification.
Please be aware that ALL PALLET deliveries will be a curbside drop. If the items you have ordered as large or heavy we would advise that you have someone one hand to help you into the house with your goods.
All pallet delivery will receive a call or email from one of our team, confirming a delivery date. Some items may take longer to be dispatched than expected, but this will be discussed with you over the phone or in email.
If your postcode starts with IM, GY, JE, PO, TR, BT, IV, HS, ZE, AB, KA, KW, PA & PH there is additional fees for shipping any pallet deliveries. This is a fixed rate. Most cases this is automatically selected at the checkeout.
We cannot accept claims for damages once you have inspected, taken delivery & signed for your glass aquarium. It is therefore essential that you are satisfied that your aquarium is in good condition at the time you take delivery. If the aquarium is damaged you should contact us immediately. We will assess the damage and either arrange for replacement parts or replacement goods. If we are notified after 48 hours of the aquarium being delivered then we will be unable to replace it.
Please note, next day shipping is next working day.
For Example: If you place your order on Friday, your order will be processed on Monday and you will get it on Tuesday. Standard delivery means you would receive the order on Wednesday.