Delivery Terms & Conditions

Free Delivery

Free standard delivery is only available on online orders of £50 or more spent in a single transaction and applies to UK deliveries only. This option must be selected at the checkout for the order to qualify for free delivery. 

If items from an order eligible for free delivery are returned resulting in the value of the goods kept falling below the free delivery threshold of £50 the value of the returned goods will be refunded minus the cost of standard postage and packaging.

Lincs Aquatics reserve the right to discontinue a free delivery promotion at any time without prior notice and/or to change the amount required for eligibility.

Please also note that the free delivery threshold is determined by the final basket value after any promotional code has been deducted.

Delivery

All in stock orders placed before 12pm will aimed to be shipped the same working day excluding pallet deliveries & unless otherwise stated. 

If your order contains an item that is out of stock or an item that needs to be ordered in for you, we will always aim to ship your order as soon as we get it in stock! We will always try to contact you if we do encounter any issues with stock for this reason your we will contact you via telephone or email to discuss. 

Once your order has been shipped, you will be notified via email. Following on from this you will receive a further email providing you with your tracking details. 

Pallet Delivery's

Pallet delivery cover all big and bulky items, for example fish tanks.If you are unsure if your item will be on a pallet email us or call us for clarification. 

Please be aware that ALL PALLET deliveries will be a curbside drop. If the items you have ordered as large or heavy we would advise that you have someone one hand to help you into the house with your goods.

All pallet delivery's will receive a call or email from one of our team, confirming delivery date. Some items may take longer to be dispatched than expected, but this will be discussed with you over the phone or in email.  

If your postcode starts with IM, GY, JE, PO, TR, BT, IV, HS, ZE, AB, KA, KW, PA & PH there is additional fees for shipping any pallet deliveries. This is a fixed rate. You will need to manually add this at the checkout. 

We cannot accept claims for damages once you have inspected, taken delivery & signed for your glass aquarium. It is therefore essential that you are satisfied that your aquarium is in good condition at the time you take delivery. If the aquarium is damaged you should contact us immediately. We will assess the damage and either arrange for replacement parts or a replacement goods. If we are notified after 48 hours of the aquarium being delivered then we will be unable to replace it.