Covid 19 Update

Tuesday 24th March

Following last night's announcements we thought it best to give you all an update, as we have come in to a lot of worried messages and emails this morning from people panicking they won't be able to feed their pets.
Our stores still remain open (as set out in the government guidelines for pet stores), but we have taken upon ourselves to enforce some further measures which are in place with immediate effect. These are here to ensure that we are still able to provide this service. We are limiting the number of people who can come in store at any one time. For those waiting we would ask they remain in their car until they can come in. PPE will be provided at the door for everyone who enters the store. Please do not come into the shops in groups, even if it is from the same household. 

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Please also make your visit as swift as possible. If you require advice, we would request that you call before coming out to talk to a member of staff on the phone, to limit the time that you need to be in the store to the absolute minimum. We will still be here to offer advice, but we are just as able to do that via a phone call as we are face to face.
We will be suspending people being able to feed the fish until further notice, and visits should strictly only made for the purpose of purchases. Normally we love to have a people bring down their family and to have a look around and enjoy the animals but this is unfortunately not the time for such activity (although we are looking forward to such a time again once we are back on track).
We would once again ask that people are respectful of the need to keep a distance from staff and that social distancing is practiced at all times. It is not just for our staff's safety but for yours also.
Thanks you for your help and consideration, Lincs

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